Frequently Asked Questions
Carat Vs Karat
Karat and carat are different units of measurement for jewelry. Karat measures gold purity, while carat measures diamond and gemstone weight.
Gold is soft, so alloyed with metals to strengthen. Karat measured in parts of 24. 24k is pure gold at 24 parts. Other values have varying gold purity. 18k = 18 parts gold, 14k = 14 parts, 12k = 12 parts, etc. 9k is lowest, but 14k is often chosen for style and durability.
Testimonials - What Our Customers Say
Great service, great quality and very fair pricing. I bought 3 rings and was very happy with the final product. Also helps that Morris is a great guy - very professional, easy to work and with easy to communicate with. Highly recommend.
Importex made my engagement ring buying experience something that went from daunting to exciting. Morris chatted with me over the phone and got the exact details for what I wanted. Even though I am based in Vancouver, he made my decision to …More
Response from the ownera month ago
Thank you for the kind words! We are so glad that you are happy :)
I have been going to them for years now, unparalleled quality and customer service. Morris has always treated myself and my family with the utmost respect, him and his team are the kindest and most knowledgeable jewelers I've had the …More
Response from the owner2 months ago
Thank you for the kind words, we are always very happy to work with you!
Thank you to all the team for a service of quality. Special thanks to Mark for his amazing work on repairing my wedding ring and making it look brand new.
A very satisfied customer :)
A very satisfied customer :)
Response from the owner2 months ago
It is our pleasure to work with you, Jenny! Thank you from the whole team :)
Where do I even begin..
Being a recording artist, I love being creative. Creating a custom engagement ring, providing Morris with an extreme amount of details so that we could bring …More
Being a recording artist, I love being creative. Creating a custom engagement ring, providing Morris with an extreme amount of details so that we could bring …More
Working with Sharan, Mary and Morris was extremely helpful in picking out my necklace.
When I finally received my purchase it was perfect! …More
When I finally received my purchase it was perfect! …More
Great place with nice service. I got my wedding band sets with amazing price.
Excellent & professional staff, designer and experts in all fields relating to jewellery. Honest professionals, friendly & the creme de la creme of all jewellers. Extremely satisfied repeat customer!!!
I just picked up my custom earrings that Morris made based on a picture I showed him. I love them, I wore them all day to show them off! I was a little nervous on how the sizing and attention to detail would turn out, given that I had only …More
Morris and his team are absolutely incredible! They created my DREAM engagement ring! I am more obsessed with my ring every single day, not to mention the amount of compliments i get on it daily! My ring turned out better than i could have …More
Professional, quality service and products, very caring team. So happy to have found them, HIGHLY recommend them.
With only a few hints left by me, my husband and Morris created the most …More
With only a few hints left by me, my husband and Morris created the most …More
Morris designed and made our wedding rings/band. Fantastic service and price
Highly recommended! The only place I would go
Highly recommended! The only place I would go
The team at Importex is incredibly helpful and very professional. Morris took the time out of his busy days to help me choose and design both my engagement ring and wedding bands.
Great service, friendly staff, open to frequent discussion and collaboration on whatever ideas you may have. Excellent diamond expertise which led to the selection of the perfect stone for us. My fiancée loved the ring I designed with their …More
My fiancée and I had our wedding bands designed by Morris and the Importex team after they were recommended to us by family friends. We are beyond happy with how our rings turned out, and they are even better than we imagined :) …More
Morris and his team are extraordinary! They care about each of their customers and make them feel like family. We had our engagement and wedding rings as well as bridal jewelry and multiple adjustments and repairs done by the Importex team. We are always pleased with the personalized approach and service. Highly recommended!
Exceptional service!
I ordered a necklace for a Christmas present and we are thrilled with the …More
I ordered a necklace for a Christmas present and we are thrilled with the …More
My sister and I both got our siblings rings and my mom got her engagement ring redone here. We loved our experience and the service was great! Would recommend!
Service is friendly and professional! Quality exceeds expectations!! They are definitely my "go to" Jewelers! I have been more than satisfied, each and every time I have chosen to work with Imported! A definite 5 stars!!
Beautiful custom 14 karat gold necklace. The detail on it is perfect and looks beautiful around the neck. Would strongly recommend ImportEx for all jewelry purchases.
From the 1st visit I knew I was in the right place. I can see this will be a life long relationship with IMPORTEX INC and me. I have found my gold jewelry ;) Quality service, product and prices!
My engagement ring is undeniably a piece of fine craftsmanship. Morris and his team worked diligently with my fiance to present me with a beautiful customized trilogy rose gold engagement ring!
Response from the owner9 months ago
Thank you Sherline ♥
Amazing work and quality of ring! My fiancée absolutely loves it. Thank you for being attentive to our demands! …More
Morris does great work and the personal touch made it a straightforward and enjoyable experience. Thanks again!
Was referred by a friend to Importex - and they did not disappoint! Friendly, creative, professional - a great experience. Highly recommended.
The best jeweller in Montreal. Outstanding quality and service. Don’t waste your time elsewhere, go straight to the Importex team!
I’ve had only great experiences with Importex. Their attention to detail, quality, and excellent communication with prompt service is what stands out most. I would recommend their services and products to anyone looking for custom-made jewelry.
The only jeweler you will ever need!! The entire team is an absolute pleasure to work with on any special project for you or your loved ones. They take care and attention to detail to make sure they deliver every time exactly what you want! Trustworthy, honest, genuine and simply the only jeweler you need!!
I live in Denmark and I have ordered several pieces of jewelry. Amazing service and great prices. I am extremely happy with the way j was treated and the quality of the rings and necklace I ordered. Absolutely recommend importex to anyone
Wonderful people and great service. I have been a satisfied customer for over 10 years!
Best service and quality of jewelry in town, anything you want you will have it with the best price, my wife is in love with the earrings, thank you so Much Maurice and Mrs Fortune.
Undeniable expertise and amazing service, before and after the purchase. Thanks for a great shopping experience!
I love the service that I receive at Importex. The staff are always so helpful and friendly and take great care of me whenever I come in.
Response from the owner9 months ago
A lot of thanks, Stefanie from all Importex Jewelers team ♥
What I love about Importex (besides all their AMAZING jewelry and prices) is the way you are treated. I feel like I'm family when I visit. Everyone is so incredibly kind and helpful and they go above and beyond to satisfy you! Trust me, don't go anywhere else I promise you will be happy :-)
This is the real deal when it comes to jewelry. I have been dealing with these fine people for almost 2 decades. They love what they are doing, their knowledge is impressive and they give excellent customer service pre and post purchase. …More
Response from the owner4 months ago
Thank you Eli!
Bought my wifes engagement ring there and many other items. Love their prices
Excellent quality, great price and exceptional customer service. Morris and the whole team treat you like family. They have an amazing selection of fine jewelry: from loose gemstones to custom made jewelry pieces and everything in between. Great place to shop for fine jewelry. I wouldn't shop anywhere else.
Response from the ownera year ago
Thank you Andrey, you are welcome any time! :-)
Great service! Morris and his team really help you find the perfect piece of jewelry.
Morris and his team know how to work their magic with jewelry ! They have exquisite taste, are very respectful of the budget and always manage to surpass our expectations. We've been clients of Morris for more than 10 years and we would not go anywhere else.
Wonderful place that makes people happy!
We ordered our wedding bands in white gold and they made it exactly like we wanted to - simple and elegant! The importex team takes a very good care of every …More
We ordered our wedding bands in white gold and they made it exactly like we wanted to - simple and elegant! The importex team takes a very good care of every …More
My fiancée had my engagement ring designed with Morris and I absolutely love it! Great service and quality! Thank you @ importex !!! Kristina & Gabriel
Response from the owner9 months ago
Thank YOU Kristina, congrats and best wishes form Morris and all Importex team ♥
Morris and the whole team are friendly, fair and provide excellent service. I highly recommend them!
Response from the owner9 months ago
Thank you Laurence for your kind Feedback! We believe our jewelry will last a lifetime♥
We have had the pleasure of working with Morris and his team on a few customs pieces, and we have always been absolutely thrilled with them! Morris always understands exactly what I want (even when I show him 3 different photos, to be …More
Response from the ownera year ago
Dear Lilly, thank you so much for sharing your experience, we loved to read that you are happy with our jewelry services. Please visit us at any time, if you ever need another jewelry piece, or just pass by to say hello! Your wonderful review means a lot to Importex team. Special thanks from Morris.
Can't say much more then what has already been said... That being said.. the prices are unbeatable, but most of all from the second you step inside you are like one of the family
Morris and his team were very helpfully and quality of the product is amazing, I recommend you to visit him!
Response from the owner9 months ago
Thank you Mike, best regards from Jewellers and Designers, Thenetjeweler by Importex
We could not be happier with how everything turned out! Morris and the Importex team were able to take the gold from a previous ring passed down in our family and use it to create this custom engagement ring. I am forever grateful to be …More
Very good customer service and unbeatable prices. Would recommend to anyone.
Response from the owner11 months ago
Appreciate your feedback, David! It means a lot to us that you are happy with your jewelry choice. Celebrate your special day!
I love the service Morris gave us and his work is just perfect! He gave us a great service at a good price, for both the custom engagement ring and our wedding bands. Highly recommended !!!
Response from the ownera year ago
Dear Priscilia, we are sooo happy you were pleased with our services and you liked your engagement and wedding rings, appreciate your recommendation, I'll pass on your kind words to Morris.
Unbelievable experience! Family run business that takes extra care of their clients and provides service with a smile at all times. They are very welcoming and take the time to explain everything to you. They provide helpful recommendations …More
Great service. The staff is very accommodating and creative. We had two sets of wedding bands made by them. Our actual wedding bands and a stand in pair for traveling/beach/swimming. …More
Response from the ownera year ago
Thank you for taking the time to write this detailed review, it means so much to our jewelry business, we are really prioritizing making our customers happy!
Started Working with Importex 40 years ago with Sam, the company grew and expanded over the years, from just stones to precious metals, repairs, designing & special orders. …More
Response from the owner11 months ago
Thank you Berj :)so much for taking the time to share your experience with Importex. It means a lot to our jewelry business!
Amazing service! Patient and Took the time to understand what I was looking for and my particular requests. Morris and his team made me the perfect wedding band! Thank you!
Response from the ownera year ago
Dear Sarah, thank you for the great review!
There’s customer service and then there’s importex. They are the epitome of customer service. Morris took care of everything for me and made sure I was 100% satisfied with every little detail before I left their office. I left the building …More
I recently purchased a beautiful pendant for my wife. The service was incredible and the pendant was gorgeous. I had no idea what I was looking for and I was given so many options and they made my experience one that I will continue to recommend!
Best service, best quality and best staff!!!! Importex creates and produces the most beautiful custom jewelry pieces in a warm and inviting environment :) love you guys!!!! Thanks so much!!!
Response from the ownera year ago
Dear Caroline, thank you for the kind words, we love you back and we’d love to continue providing great jewelry services to all our awesome customers. Congrats on your wedding from all of us :)
costumer service are wonderful , the quality of the jewelry are amazing
My Mom was so thrilled to receive these matching earrings and pendant with chain. They are 10 karat, white gold with her birth stone, garnet, for the eyes. Her gift was ready on time. Thanks to the wonderful team at Importex!!!
Exceptional service, attention, and dedication. Highly experienced, professional, and courteous staff. Maurice has gone above and beyond to ensure the highest quality engagement ring, wedding rings, and earings I ordered with him. Maurice …More
Response from the ownera year ago
Elhanan, thank you very much for such a great review, our Importex team works really hard to insure quality of our jewelry and jewelry services. I made sure, that Maurice Argalgi got recognition he deserved as diamond and jewelry expert, he was so happy to read your feedback!
A great business that create beautiful and high quality jewelry! The entire team is helpful and friendly, and provide amazing service.
Response from the ownera year ago
Appreciate your feedback!
Honestly speaking I had an amazing experience. I highly recommend Importex. Morris and the team were very ponctuel and knew exactly what i wanted. The necklace is beautiful. Keep up the good work guys!! Thank you
Amazing craftsmanship done with my name necklace! So delicate and beautiful! Thant was birthday gift to my to my daughter. She was so happy! Thank you Importex Team!
Bought an engagement ring. Big purchase so i was uneasy obviously. Morris took the time to explain to me all the details neccesary for buying the ring. It was just a great experience. Didnt feel uncomfortabke at all, nor did i feel pressured. I mean just a great experience. Thanks alot morris! Keep up the great work.
Great service and amazing prices. Morris is absolutely the best jeweller in the city ....
Beyond my expectations, my anniversary band in pink gold - favourite forever, tnx Importex Thenetjeweler, great job, amazing service, reasonable price, will recommend without doubt!
Response from the ownera year ago
Dear Mary, thank you for feedback, happy you liked your anniversary ring, hope to see you soon!
Response from the owner11 months ago
Thank you for Gali for wonderful feedback to our jewelry services!!!
Great Service and beautiful work. I highly recommend working with Morris.
Response from the ownera year ago
Hello Mondy, thank you for great review, recommendation and sharing!
Morris a été génial sur toutes les facettes. Il a été capable de créer la bague de fiançailles parfaite selon mes critères et ensuite nos bagues de mariage dans des délais très serrés. Il s'est montré disponible à notre écoute en tout temps …More
Response from the owner2 months ago
Merci beaucoup, Johanne! Nous sommes très heureux d'avoir travaillé avec vous :) …More
J'ai eu la chance de rencontrer Morris , je vous recommande tres fortement.Il est extrêmement connaisseur et maitrise a la perfection le domaine des diamants.La bague finalisée était parfaite et toujours a mes petits soins.Ma fiance était …More
L’équipe de Morris offre un service accueillant et chaleureux. De plus, ils vous proposent des bijoux selon votre budget. Les bijoux sur mesure correspondent exactement à vos attentes. Je suis 100% satisfait du résultat final et je le …More
Un service hors-pairs, un accueil tout aussi chaleureux.Morisse et son équipe réponds à nos demandes des plus professionnels.
Une bijouterie que je recommande à tous. …More
Une bijouterie que je recommande à tous. …More
Response from the owner9 months ago
Jacques, Merci beaucoup pour vos précieux commentaires ♥
(Translated by Google) …More
(Translated by Google) …More
Mon conjoint s'est présenté avec la photo d'une bague et il l'on fait sur mesure pour moi ! La bague est à coupé le souffle et le service reçu par Morris est irréprochable ! L'accueil dans leurs bureau est toujours des plus chaleureuses ! Merci à tous et au plaisir de vous revoir pour nos prochains bijoux !
Merci infiniment pour votre service et votre courtoisie. Moris était super gentil et ma confisqué la bague que j’ai voulu dans un temps record. Je vous recommande vivement de faire affaire avec Importex c’est des gens sérieux et professionnel.
Response from the ownera year ago
Merci Olfa pour vos gentils commentaires. Nous espérons que vous allez aimer et chérir votre
bague de fiançailles pour les années a venir. …More
bague de fiançailles pour les années a venir. …More
Un résultat au-delà de vos attentes! Satisfaction garantie! Je les recommande à tous mes contacts!
Merci infiniment pour votre accueil, votre gentillesse et votre patience lors de cet achat important. Et surtout, merci d'avoir créé la bague de mes rêves. Nous recommanderons vos services.
Morris et son équipe sont WoW! L'approche, le service, le professionnalisme, le souci du détail, l'attitude et bien sûr le prix ont été au-delà de mes attentes. Ils confectionnent des Bijoux sur mesure jusqu'à satisfaction complète du client. J'ai vécu Une expérience sans tracas et je recommande les services de Morris à tous.
Featured collection
Completed Custom Rings Orders
Pear Blue Sapphire Halo Engagement Ring (8x5.5mm)
Sale price$1,994.00 CAD
Diamond Eternity Ring 14K Gold 4.43 ctw
Sale price$4,765.00 CAD
Mixed Shape Triangle and Emerald Cut Sapphire Semi Eternity Band
Sale price$4,106.00 CAD
Regular price$9,274.00 CAD
Luxury Mens Diamond 3D Star Ring
Sale price$3,592.00 CAD
Pear Sapphire Engagement Ring Diamond Halo 14k White Gold (9x6mm)
Sale priceFrom $2,302.00 CAD
Lab Grown Diamond Oval Cut Eternity Ring in 14k Yellow Gold
Sale price$3,592.00 CAD
2.10 ctw Elongated Cushion Lab Grown Diamond Engagement Ring
Sale price$1,393.00 CAD
1.20 carat Diamond Engagement Ring with Sapphires in 14K White Gold
Sale price$4,545.00 CAD
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Our looks
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Name Necklace Mia Citrine Accent Yellow Gold
Sale price$514.00 CAD
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Sweeping Ivy Diamond Ring with Morganite
Sale price$2,231.00 CAD
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Pear Lab Grown Diamond Eternity Band White Gold
Sale price$3,010.00 CAD
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Engraved Interlocking Rings Necklace
Sale priceFrom $1,010.00 CAD
Name Necklace Mia Citrine Accent Yellow Gold
Sale price$514.00 CAD
Sweeping Ivy Diamond Ring with Morganite
Sale price$2,231.00 CAD
Pear Lab Grown Diamond Eternity Band White Gold
Sale price$3,010.00 CAD
Engraved Interlocking Rings Necklace
Sale priceFrom $1,010.00 CAD