Canadian residents will not be charged any duty fees, although sales tax is applicable. International customers will be responsible for any VAT and applicable taxes.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Returns, Refunds and Exhanges
Yes, we have a return policy in place that lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We require a receipt or proof of purchase for returns. Read more about our Return Policy here.
To return your product, you should mail your product to: 1255 Phillips Square, suite 412, Montréal, Quebec, Canada H3B 3G1. Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if your refund has been approved or rejected. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will receive your refund within two weeks on your package return, depending on the time it takes your bank to process the refund. We do not accept returns on items that have been resized or modified in anyway.
We can exchange products upon your request. In order to ensure we can meet your needs, please include a message detailing exactly how you would like to change or replace your product.
It is a diamond certificate/diamond report, issued by an accredited independent gemological laboratory. In addition to the diamond's carat weight and measurements, a certificate includes grades for the diamond's cut, color and clarity. GIA - Gemological Institute of America is worldwide leading authority in gemology.
Conflict Diamonds / Blood Diamonds refer to diamonds mined in war zones, primarily in Central and West Africa, whose profit is used to finance terrorist movements and their allies, aimed at overtaking legitimate government. TheNetJeweler is a proud believer in the Kimberley Process Certification Scheme (KPCS), and can guarantee that the company only deals with 100% conflict-free diamonds, as we buy diamonds only from the most respected and largest diamond suppliers, who guarantee that their diamonds are from sources free from conflict.
Yes! At Thenetjeweler.com We offer fancy colored diamonds in almost every color. Relatively affordable Champagne, Fancy Yellow. Intense and Vivid Yellow Diamonds and Orange Diamonds - Mid-range pricing. Also we offer high price range – Pink, Purple, Violet, Green and Blue diamond. Please contact us for more information.
All of our Diamonds are 100% Natural and have not been treated or enhanced in any way.
Most of our pieces are made to order, which makes us able to customize items to fit your personal preferences. For example, we can modify the center gem shape, the finish, the precious metal, and the gems that we set. Please note that sterling silver pieces cannot be modified. Contact us to discuss all of your modification options.
Yes, please contact us if you would like images of our rings from different angles.
At Thenetjeweler, our settings are made to each order. Our settings are handcrafted for a center diamond or gemstone with its unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center Diamond or Gemstone.
All of our jewelry is designed and handmade by our in-house designer and jewellers in downtown Montreal.
You can request to see a piece of jewelry in person in our showroom at 1255 Place Phillips in Montreal, Canada, upon appointment. Please contact us to schedule an appointment. Please note that due to the fact that most of our jewelry is custom made to each order, we can not guarantee that we will have the exact piece on display.
TheNetJeweler offers platinum, 10K, 14K, and 18K white, yellow and pink gold as a standard option for most styles. Custom metal choices are available, such as black rhodium and rose rhodium over gold, 18K white gold with no rhodium and 18k Super White Gold. For more information about these options, click here. At this time we do not work with tungsten or titanium.
TheNetJeweler by Importex is a one-stop shop for all your jewelry needs. Our services offered include jewelry repair and remodeling, restringing of pearls, ring resizing, gemstone and diamond setting, and in-house manufacturing. For our complete list of services, click here.
Customer reviews will appear on the bottom of the page of the specific product that has been reviewed. You can also view our Customer Feedback page to see the complete collection of reviews.
We would love to hear what you think about us and our products! You can write a review directly from the product page or on our Customer Feedback page. You can also submit a Google review with your feedback.
As soon as you place an order, your project gets in line. Usually, from start to finish, most custom jewelry projects take about two - four weeks to complete from the date you place your order. If your order needs to be executed within a tight deadline, we will do our best to make that happen. If you are looking for something rare or making multiple adjustments to a design, then more time may be required.