Frequently Asked Questions

Carat Vs Karat

What is the difference between carat and karat?

Karat and carat are different units of measurement for jewelry. Karat measures gold purity, while carat measures diamond and gemstone weight.

What is the differences between 10, 12, 14, 18 and 24k gold?

Gold is soft, so alloyed with metals to strengthen. Karat measured in parts of 24. 24k is pure gold at 24 parts. Other values have varying gold purity. 18k = 18 parts gold, 14k = 14 parts, 12k = 12 parts, etc. 9k is lowest, but 14k is often chosen for style and durability.

Shipping and Packaging Services

Shipping and Packaging Services offered: We send orders either with Federal Express, Purolator, Express Mail, DHL (Express)

We are delighted to offer complimentary shipping discounts during promotions, and even on returned items. Moreover, our valued subscribers can take advantage of exclusive offers just for them.

Residents of USA + Canada

All your orders are mailed directly from our Montreal office. No duty fees will apply to Canadians.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please note: All shipments are done via expedited shipping, fully insured.
Sales tax is applicable to all Canadian orders: GST 5% (+ QST 7.5% for Quebec), HST 13% for New Brunswick, Nova Scotia, Labrador and Newfoundland, and also GST (5%) for other Canadian provinces.
International customer will be responsible for any VAT and applicable taxes, however.
International orders; credit card verification may delay the confirmation of your order.

In addition to that, we are delighted to offer complimentary shipping discounts during promotions, and even on returned items. Moreover, our valued subscribers can take advantage of exclusive offers just for them.

Order deadlines: Processing times may vary on each product.

Fabrication and shipping times for Canada, USA and International orders.

Custom Jewelry Designs: 2-3 weeks

Inlayed rings: 7- 15 business days

Stone settings: 5 - 15 business days

🚀 If you need the item faster for a special occasion, please let us know at checkout. Just provide the date you would like to receive it.
Express orders will be delivered within 7-14 business days

We can't wait for you to receive your order on time and with a smile!

Money Back Guarantee - Free FedEx / PUROLATOR Shipping - Gift Packaging

We kindly request for your phone number for logistics purposes. Thank you!

Shipping Policy

Returns

Featured collection

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